Prosidca

Prosidica is an analytics company specializing in enhancing human connections, improving employee engagement, and promoting efficient operations in contact centers. Founded by Mariano Tan, a contact center veteran with over 25 years of industry experience, Prosidica utilizes artificial intelligence and machine learning to analyze the prosody and emotions behind speech in call center interactions to better understand customer experiences and promote satisfaction. It offers data-driven solutions including automatically generated coaching feedback, call evaluation summaries, and customized insights, and its software is used by call centers all over the world.