The Customer Within: Flexible Leadership Strategies for Corporate and Place-Based Teams | Adrienne Rowe

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Episode Summary

In this episode, Rob Sadow is joined by Adrienne Rowe, Head of Workplace Strategy at Raytheon Technologies. Adrienne emphasizes recognizing employees as "the customer within" and understanding their unique needs and preferences. By viewing employees through this lens, leaders can make more informed decisions and create a supportive work environment that fosters agency and engagement.

Join us as we discuss:

• How Adrienne’s start at Disney shaped her perspective on employee experience
• What questions execs should be focused on instead of where people work
• How flexibility can be applied to place-based roles

Catch the full episode on YouTube or listen on the go with Flex Perspectives, available on Amazon Music, Apple, and Spotify.

About the speaker

Guest: Adrienne Rowe

As Head of Workplace Strategy and Planning, Adrienne Rowe helps RTX navigate the changing workplace landscape. She previously led similar work at Merck and at Fidelity Investments. Prior to joining Fidelity, Adrienne held a variety of roles with The Walt Disney Company focused on employee experience.

Adrienne holds an MBA from the University of Florida, a Bachelor of Science Degree in Physics from the University of Central Florida, and a Bachelor of Arts Degree in English from the University of Massachusetts. She lives with her family in Scituate, Massachusetts.